![]() You may contact us if you believe the Fraud Risk is false to attempt another purchase. Mismatched billing/shipping address, lack of CVV code, mismatched IP address, etc.) we will most likely cancel your order. If your order shows up as a Fraud Risk (EX. This will always be our worst case scenario if all other options are unsuccessful with providing the product. ![]() We reserve the right to cancel any order at any time and provide a full refund to the purchaser before fulfillment of the order. Hidden Fates, Champion's Path, Special Collection Sets, etc.) The most commonly shorted products are specialty items outside of regular sets or products. ![]() While unlikely, distributors do short their buyers on products in some instances. We will always do our best to not oversell products to avoid cancellations. Please contact for any cancellation requests.Īllocations of products are not known until after distributor orders are due. Pre-Ordered products are available to cancel (10% fee may apply, please see "Cancellation Policy") from the time the order is placed, until the order with our distributors are due. If your order consists of in stock items or other Pre-Order items that release on a different day, the order will NOT be shipped until ALL items are in stock. To do so, please e-mail to request a custom invoice.Īll Pre-Order products will be shipped on or before the release date unless otherwise noted. You may request to add your auction to another order to combine shipping costs. Can I combine my auction with other products I would like to purchase? Some items may have a "Buy it Now" option, or an option to add the item to cart for it's full listed price. Can I purchase an item without bidding? After this time has passed, the next highest bidder will be chosen and your account may be subject to being disabled temporarily or termination. How long do I have to pay for the auction that I won?īuyers have 24 hours to pay for their auction. You may also check your account under "Auction History" for a checkout option for your auction. You will receive an e-mail noting that you have won an auction and instructions on how to checkout. How will I know if I've won an auction? If checkout has not been completed within this time, the buyer's account may be subject to being disabled temporarily or termination. Buyers who win an auction have 24 hours to complete checkout. Shill bidding (fake bids) will result in immediate account termination.ĥ. Buyer is responsible for shipping charges at checkout (if applicable).Ĥ. Failure to pay for an auction that you have won may result in account termination.ģ. (You can also checkout from your account page).Ģ. All bids are binding and if you are the highest bidder, you will receive an e-mail with checkout instructions for your auction. In order to bid on our items, you must follow these rules:ġ. Please wait for approval from our customer service team before sending back any merchandise.You may now bid on high end items, lots, singles, sealed products and more here on our website. If you feel this applies to a card you have purchased, email within 3 days of delivery to resolve the issue via exchange or refund. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you need help finding the contact information for the manufacturer, you may call or email Sword and Board and we will be happy to assist you.ĭue to the fluidity of the collectible gaming market, we are unable to accept returns on singles, including Magic: The Gathering and Star Wars Destiny. If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. The restocking fee is waived if store credit is elected as the refund method. All returns are subject to a 15% restocking fee. Sword and Board does not cover shipping costs on returns. ![]() Sword and Board will accept returns on all unopened products within 2 weeks of delivery. Please email for approval before sending back merchandise.
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